Return & Refund policy

1. General Information and Legal Notice (LSSICE)

In compliance with Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE), users are informed that this website is operated under the trade name Bite SuckerThe ownership of the activity belongs to the company Ten Servicios A Retail SL, with registered office at Paseo Cerrado Calderón 18, Ground Floor, Office J, 29018 Málaga, Spain.

To establish direct and effective communication, we provide you with the telephone number (+34) 656 234 233 and the email address [email protected]Our company is duly registered in the Mercantile Registry of Malaga, in volume 5325, folio 5, entry 1 with sheet MA-125000, and is the holder of the CIF (ES)B93358745.

2. Commercial Commitment and Secure Transactions

This merchant agrees not to permit any transaction that is illegal or that could be considered by credit card brands or the acquiring bank as likely to damage their goodwill or negatively impact their reputation. Under the card brands' compliance programs, the sale or offering of any product or service that does not fully comply with the laws applicable to the Buyer, Issuing Bank, Merchant, or Cardholder is prohibited.

It is also explicitly stated that the sale of medicines through this platform is strictly prohibited, as well as any other activity restricted by current regulations on unfair commercial practices or public safety.

3. Order Cancellation Policy

You can cancel your order at any time before it is processed for shipment. To exercise this right, you must send written notification to the email address provided. [email protected]If the goods have not yet left our premises, you will receive an email confirming the cancellation.

Following the cancellation, we will refund the full amount paid using the same payment method as the original transaction, at no additional cost to you. If the order has already been handed over to the carrier, the cancellation will be processed under the terms of the right of withdrawal detailed below.

4. Right of Withdrawal

In accordance with the consolidated text of the General Law for the Defense of Consumers and Users, you, as a consumer, have the right to withdraw from this contract within 14 calendar days without giving any reason. A consumer is defined as any natural person acting for purposes unrelated to their trade, business, craft, or profession, as well as legal persons and non-profit entities acting outside the scope of any commercial activity.

The withdrawal period will expire 14 calendar days from the day on which you, or a third party indicated by you other than the carrier, acquired physical possession of the goods. If the trader has not provided the consumer with the mandatory information regarding this right, the withdrawal period will be extended to twelve months after the expiry date of the initial period.

5. Procedure for Returns and Refunds

To exercise your right of withdrawal, you must notify us of your decision by means of an unequivocal statement (e.g., a letter sent by post or email to [email protected]Once we receive your request, Bite Sucker will send you the relevant instructions for returning the product. The refund will include all payments received, including the original delivery charges (with the exception of any additional costs resulting from your choice of a delivery method other than our least expensive standard delivery option).

The refund will be issued without undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from the contract. However, we may withhold the refund until we have received the goods back or you have provided proof of their return. In the event of an unjustified delay in refunding the sums, the consumer may claim payment of double the amount owed.

6. Consumer Obligations and Responsibilities

The consumer must return or deliver the goods directly to Bite Sucker without undue delay and, in any event, before the 14-day period following notification of withdrawal expires. The consumer must bear the direct cost of returning the goods, unless the company has expressly agreed to assume them.

You will be responsible for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, or functioning of the products. Please return the product in its original packaging whenever possible. Failure to do so may result in a reduction in the goods' value.

7. Exceptions to the Right of Withdrawal

In accordance with Article 103 of the current regulations, the right of withdrawal will not apply to contracts relating to:

• The supply of goods made according to the specifications of the consumer and user or clearly personalized.
• The supply of goods that may deteriorate or expire quickly.
• The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
• The supply of sound recordings, videos or computer programs that have been unsealed by the consumer after delivery.

8. Withdrawal Form

If you wish to withdraw from the contract, you may use the following template, although its use is not mandatory:

For the attention of Ten Servicios A Retail SL (Bite Sucker)Paseo Cerrado Calderón 18 Ground Floor Office J, 29018 Málaga, Spain ([email protected]):
I hereby inform you that I am withdrawing from my sales contract for the following item: [Insert product name].
Ordered on/received on: [Insert dates].
Consumer and user name: [Insert name].
Consumer and user address: [Insert address].
Signature (only if submitted on paper) and date: [Insert data].